HELP CENTER
Everything you need to know
Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find an answer, please get in touch with us and we will get back to you as soon as possible.
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How long have you been in business?
Established in 1968, we have been providing high-quality home essentials and comfort products for over five decades, catering to the unique needs of our customers in Dubai and beyond.
What types of products do you offer?
We offer a wide range of home essentials, including blankets, mattresses, bedsheets, pillows, duvets, comforters, and bedding accessories. We also provide Hajj & Umrah essentials, prayer rugs, Turkish carpets, and various types of storage solutions, such as steel beds and lockers.
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How do you ensure the quality of your products?
Our commitment to quality starts with sourcing the best materials and working with trusted manufacturers. We also have a rigorous quality control process in place to ensure that every product we sell meets our high standards for comfort, durability, and functionality.
Can I order products for delivery outside of the UAE?
Yes, for customers located outside the UAE, please contact our business center directly to discuss shipping options and arrangements.
What is your return and refund policy?
We offer a straightforward return and refund policy to build trust with our customers. If you are dissatisfied with your purchase, please contact our customer support team within 14 days of receiving your order to initiate a return or exchange. For more details, please refer to our Return & Refund Policy on the website.
How long does it take for my order to be delivered?
We offer two shipping methods within the UAE: Standard Shipping, with delivery in 5-7 business days, and Express Shipping, with delivery in 2-4 business days. International shipping times vary based on destination.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can track your package by visiting the courier's website and entering the provided tracking number.
How can I contact customer support?
You can reach our customer support team through the contact form on our website or by calling our business center directly. Our dedicated team will be happy to assist you with any questions or concerns.
What is the difference between retail and wholesale pricing at Baygan?
At Baygan, retail pricing is set for customers who are buying products in small quantities, typically for personal use. Wholesale pricing, on the other hand, is significantly lower because it's designed for customers who are purchasing in bulk, usually for business or resale purposes.
How do I qualify for wholesale pricing?
At Baygan, qualifying for wholesale pricing is simple. If you order in bulk, you are considered a bulk purchaser and automatically qualify for our wholesale prices. There are no complex requirements or paperwork – just place your order and enjoy the cost-saving benefits.
Is there a minimum order quantity for wholesale purchases?
At Baygan, we are wholesalers, which means we specialize in selling products in large quantities. The essence of wholesale is buying in bulk. So, if you’re inquiring about a minimum order quantity, keep in mind that wholesale by its nature implies purchasing a substantial volume. You'll find that buying in larger quantities from us leads to significantly better pricing.
Can I buy single items at wholesale prices?
No, wholesale pricing at Baygan is intended for bulk purchases. Single items are typically purchased at the retail price. However, once you meet the minimum order quantity for wholesale, you will receive the discounted wholesale price on all items in that order.
What are the benefits of buying products wholesale instead of retail?
Buying products wholesale at Baygan offers several benefits, including significantly lower prices per unit, access to a wider range of products, the ability to stock up on inventory for businesses, and potential for exclusive deals and promotions that are only available to wholesale customers.
How do I place a wholesale order?
At Baygan, placing a wholesale order is as simple as giving us a call or visiting us in person. You can reach out to us at 042269975 for personalized assistance with placing your wholesale order. Additionally, you can place an order by sending us a quote or LPO (Local Purchase Order). If you prefer a face-to-face interaction, you are always welcome to visit us at our location on Al Ras Road, Deira, Dubai. We make the process convenient and efficient for you, catering to your preference
Are there different shipping options for wholesale orders?
At Baygan, we prioritize customer convenience for wholesale orders. For orders in bulk quantities, we offer free shipping and ensure delivery directly to your doorstep. This makes the process straightforward and cost-effective, allowing you to focus on your business or project without worrying about additional shipping expenses